Privacy policy

Last updated: 06/01/2025

 

Introduction

 

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or make a purchase from alako.com. By using our site, you agree to the practices outlined here.

 

 

Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Updated versions will be posted on this page with the "Last Updated" date. We encourage you to review this page periodically for updates.

 

 

How We Collect Your Personal Information


We collect personal information to provide and improve our services. The types of information we gather depend on how you interact with us.


1. What You Share With Us

When you use our site or services, you may provide:

 

  • Contact Details: Name, email, phone number, and address.

 

  • Order Information: Billing and shipping addresses, payment confirmation, and purchase details.

 

  • Account Information: Username, password, and security questions.

 

  • Customer Support Information: Messages or inquiries sent to us through the site or other communication channels.

Providing this information is voluntary, but certain features of our services may not be available without it.


2. Information We Collect Automatically

We may automatically gather data about your interaction with our website and services using cookies and similar technologies. This may include:

 

  • Device and browser information.

 

  • IP address and location data.

 

  • Information about your usage patterns, such as pages viewed and actions taken.

3. Information from Third Parties

We may receive additional information from:

 

  • Vendors and third party service providers for order processing and website functionality.

 

  • Payment processors who collect payment details to fulfill your purchases.

 

  • Advertising and analytics partners to enhance your experience and offer tailored promotions.

 

 

How We Use Your Personal Information


We use the information collected to:

 

  • Provide Services: Process payments, fulfill orders, and manage returns or exchanges.

  • Communicate: Send order confirmations, shipping updates, and account-related notifications.

  • Marketing and Advertising: Share promotions and tailored advertising via email, text, or other channels.

  • Improve Security: Detect and prevent fraud, protect your account, and maintain website security.

  • Enhance User Experience: Improve our website functionality and customer support services.

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

 

 

Cookies and Tracking Technologies


We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our site.

What Are Cookies?

Cookies are small files stored on your device that help us:

 

  • Remember your actions and preferences.

  • Analyze website performance and usage.

  • Deliver personalized ads and promotions.

Managing Cookies

Most browsers accept cookies by default, but you can adjust your settings to block or delete them. Please note that blocking cookies may impact site functionality.

 

Do Not Track Signals: While your browser may support "Do Not Track" signals, our website does not currently respond to them. For more control over tracking, adjust your browser settings or use privacy tools.

 

 

How We Share Your Information


We respect your privacy and only share your information under the following circumstances:

 

  • Service Providers: With vendors who assist in payment processing, order fulfillment, data analysis, and customer support.

  • Marketing Partners: To deliver personalized promotions and advertising.

  • Legal Requirements: To comply with laws, subpoenas, or similar legal requests.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information.

 

 

Your Data Privacy Rights


We comply with data privacy regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Depending on your location, you may have the right to:

 

  • Access the personal data we collect about you.

  • Request corrections or updates to your personal data.

  • Delete your personal data, subject to legal requirements.

  • Opt-out of data sales (if applicable).

  • Restrict certain types of data processing.

  • Receive your data in a portable format.

To exercise these rights, contact us at info@alako.com. We may require verification of your identity to process your request. We will not discriminate against you for exercising your privacy rights.

 

 

Do Not Sell My Personal Information


We do not sell personal data. However, if you are a California resident, you can opt-out of data sharing for targeted advertising by clicking Do Not Sell My Personal Information.

 

 

Cookies and Tracking


We use cookies for functionality and analytics. You can manage cookie preferences through your browser or by clicking here for more options.

 

 

Complaints


If you have concerns about how we process your personal information, please contact us at info@alako.com. We take all complaints seriously and will work to resolve them promptly.

If you are not satisfied with our response, you may have the right to escalate your complaint by contacting your local data protection authority. Depending on where you live, this may include the ability to appeal our decision if we deny a request related to your privacy rights.

 

 

Data Retention


We retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Examples include:

 

  • Order Information: Retained for accounting and tax purposes.

  • Account Information: Stored until your account is deleted.

  • Marketing Data: Retained until you opt out of communications.

 

 

Security Measures


We take reasonable steps to protect your personal information. However, no security system is perfect, and we cannot guarantee absolute security. Please avoid sharing sensitive information via insecure channels.

If you believe your account has been compromised, contact us immediately.

 

 

Children's Privacy


Our services are not designed for children under 13, and we do not knowingly collect their information. If you are a parent or guardian and believe your child has shared personal data with us, contact us to request its deletion.

 

 

Third-Party Links


Our site may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

 

 

International Users


If you access our services from outside the United States, your data may be transferred to and processed in countries with different data protection laws. We use recognized safeguards, such as Standard Contractual Clauses, to ensure your information is protected during such transfers.

 

 

Contact Us


If you have questions about this Privacy Policy or would like to exercise your rights, contact us:

 

Alako 

info@alako.com

3020 Bernal Ave Ste 110-17

Pleasanton, CA 94566